QLess - Inactivate a Service
Inactivate a Service This feature allows you to prevent visitors from joining the waitlist for a specific service. When set to inactive, the service will be hidden from all customer-facing applications, and visitors will no longer be able to join its waitlist. This is particularly useful for services that are only a…
QLess - Service Shutdown
Service Shutdown This feature allows you to temporarily prevent visitors from joining the waitlist for a specific service. When this feature is enabled, visitors will no longer be able to join the waitlist for the affected service in any customer-facing applications. This is useful in scenarios where a service need…
QLess - Resending a user invitation
Resending a User Invitation * Go to Settings → Users . * Select a user whose status is Pending . * Click Resend Invitation . * A new email will be sent to the user so they can activate their account.
QLess - User Roles Glossary
User Roles Glossary Super Admin: Highest level of permissions. Full access to the organization and all its locations. Can invite other employees, deactivate them, create services, etc. Admin: Same permissions as the Super Admin. The main difference is that Admins cannot invite the Super Admin or change the Super …
QLess - Staff Login
Staff Login * Visit * Enter your Email and Password. * Click SIGN IN. * You should be automatically redirected to the Customer Engagement Center (CEC).
QLess - Summoning, Serving, and Moving a Student
Summoning, Serving, and Moving a Student * Select a Station from the location you wish to summon from. (In-Person Services vs. Virtual Services.) Only staff in Advising and Registration have both locations active. * Click the blue Summon next button to call the first student in line. * Click Start serv…
QLess - Summoning, Serving, and Ending with a Student
Summoning, Serving, and Ending with a Student * Select a Station from the location you wish to summon from. (In-Person Services vs. Virtual Services.) Only staff in Advising and Registration have both locations active. * Click the blue Summon next button to call the first student in line. * Click Start …
QLess - Password Reset
Password Reset * Visit * Click Forgot your password? * * Enter your email. * An email with instructions to reset password will be sent to you.
QLess - Adding a new user
Adding a New User * As an Admin user, sign into QLess and go to Settings → Users → Invite User. * Enter new user’s email address in field. * Click Add button. * Enter First Name, Last Name, Assign Role , and Assign Location(s). (In person and/or walk-in.) * Click Invite User(s) . (An invitation link will…
QLess - Adding A New Service and Linking to a New or Existing User
Adding A New Service and Linking to a New or Existing User * Create a new Service . * Configure new Service & SMS messages. * Add & configure Service Fields . * Link Service to Location (RCBC). * Invite User . If the User is already active, proceed directly to step 7. * Link User to Locati…
