QLess - Virtual Serving URL
For a Virtual visit , a Meeting URL is required. This URL can be configured in the employee's profile and must be unique to each employee, ensuring that customers connect seamlessly with the correct staff member for their virtual visits. To configure a user meeting link: * Go to Settings → Users → [Select a us…
QLess - Localization - Multiple Languages
Multiple Languages Additional languages require translations for all custom areas, such as the names of services, fields, and locations. * A user with location admin or a higher role can add language translations by going to Settings → Localization . A list of languages available to the organization will be l…
QLess - Staff Login
Staff Login * Visit * Enter your Email and Password. * Click SIGN IN. * You should be automatically redirected to the Customer Engagement Center (CEC).
QLess - Resending a user invitation
Resending a User Invitation * Go to Settings → Users . * Select a user whose status is Pending . * Click Resend Invitation . * A new email will be sent to the user so they can activate their account.
QLess - Service Shutdown
Service Shutdown This feature allows you to temporarily prevent visitors from joining the waitlist for a specific service. When this feature is enabled, visitors will no longer be able to join the waitlist for the affected service in any customer-facing applications. This is useful in scenarios where a service need…
QLess - Inactivate a Service
Inactivate a Service This feature allows you to prevent visitors from joining the waitlist for a specific service. When set to inactive, the service will be hidden from all customer-facing applications, and visitors will no longer be able to join its waitlist. This is particularly useful for services that are only a…
QLess - Summoning, Serving, and Moving a Student
Summoning, Serving, and Moving a Student * Select a Station from the location you wish to summon from. (In-Person Services vs. Virtual Services.) Only staff in Advising and Registration have both locations active. * Click the blue Summon next button to call the first student in line. * Click Start serv…
QLess - User Roles Glossary
User Roles Glossary Super Admin: Highest level of permissions. Full access to the organization and all its locations. Can invite other employees, deactivate them, create services, etc. Admin: Same permissions as the Super Admin. The main difference is that Admins cannot invite the Super Admin or change the Super …
QLess - Password Reset
Password Reset * Visit * Click Forgot your password? * * Enter your email. * An email with instructions to reset password will be sent to you.
QLess - Summoning, Serving, and Ending with a Student
Summoning, Serving, and Ending with a Student * Select a Station from the location you wish to summon from. (In-Person Services vs. Virtual Services.) Only staff in Advising and Registration have both locations active. * Click the blue Summon next button to call the first student in line. * Click Start …
