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When unable to connect to RCBCpublicWifi, please refer to the following steps.

 

 

 

Before all else, try restarting your computer. If that does not resolve the issue, continue reading.

 

 

Forgetting Wi-fi networks

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For Windows

• Close all browser windows.
• Navigate to the wifi settings of your device by right clicking on the network symbol in the lower right hand corner of the screen and selecting 'Manage Wi-Fi Connections'

 

• Right click RCBCpublicWifi and select ‘forget network’.

 

• Once the network has been forgotten, reconnect to RCBCpublicWifi. Wait 15 seconds for a connection to establish, then attempt to open a browser window. Agree to the user policy that appears as normal. Network connectivity should now be functional.

 

 

For Mac

• Close all browser windows.
• Navigate to the wifi settings of your device by clicking on the network symbol in the upper right hand corner of the screen and selecting ‘Wi-Fi Settings’.

 

 

• Select the bubble beside 'RCBCPublicWifi' and click 'forget network'.

 

 

• Once the network has been forgotten, reconnect to RCBCpublicWifi. Wait 15 seconds for a connection to establish, then attempt to open a browser window. Agree to the user policy that appears as normal. Network connectivity should now be functional.

 

 

 

If these techniques do not resolve your issue, please put in a ticket for further assistance.