Microsoft is phasing out SMS text messages and phone calls for identity verification due to rising security risks like phishing and SIM-swapping.

To keep your account secure and prevent future login issues, you must switch to a safer verification method. RCBC’s most secured and preferred option is the Microsoft Authenticator app.

Key Deadlines
Now: Transition to the mobile app to ensure uninterrupted access.
February 1, 2027: Microsoft will stop sending verification codes via SMS text and phone calls.

How to Install & Set Up Microsoft Authenticator
Complete these steps using both your smartphone and a computer.

Step 1: Download the App on Your Phone

• Open the App Store (iPhone) or Google Play Store (Android).
• Search for Microsoft Authenticator.
• Download and install the official, free app.

Step 2: Start Setup on Your Computer

• On a computer, go to your Microsoft Account Security page and log in with your RCBC credentials. (https://mysignins.microsoft.com/security-info)
• Click Add sign-in method and select Authenticator app.
• Click Next until a QR code appears on your screen. Leave this page open on your computer. You will scan the QR code with your phone in the next step.

Step 3: Pair Your Phone 

• Open the Microsoft Authenticator app on your phone and accept the privacy terms.
• Tap Add account (or the + icon in the top right) and select Work or school account.
• Select Scan QR code and point your phone camera at the QR code on your computer screen. (If prompted by your phone, allow the app permission to access your camera).
• Complete the prompt on your phone to approve the test notification.

Need Assistance?
If you experience issues during setup, please submit a ticket to the OIT help desk.