These instructions are for any user that has a voicemail assigned. Departmental accounts or any shared extension NOT assigned to a user in Active Directory will need to be reset by admins. Please open a ticket if you require more information.

To reset the PIN for your Voicemail, please follow the following steps:

1.  Log into this web address with your AD Credentials -

   https://rwnclg-cxn-pri.rwnclg.cbts-ehcs.com/inbox/

2. At the top left click on the settings tab. A new tab will open.

3. Again, on the top click on the Passwords tab and Change PIN button.

4. Enter a new PIN, 6 or more digits using only numbers.

5. Click on the save button

6. If you run into any issues with this process, please feel free to submit a help desk ticket for additional support by clicking  Submit a Ticket at the top of this page.