These instructions are for any user that has a voicemail assigned. Departmental accounts or any shared extension NOT assigned to a user in Active Directory will need to be reset by admins. Please open a ticket if you require more information.

To reset the PIN for your Voicemail, please follow the following steps:

1.  Click on the following link:

   1. https://rwnclg-ucm-pub.rwnclg.cbts-ehcs.com/ucmuser/

2. Enter your Active Directory Logon information, the same username and password you use to log in to your computer.

3. Toward the top of the page, select General Settings

4. From the General Settings page, look for the Phone Services Pin section. Enter a new 6-digit pin number in the New Phone Pin field, then confirm the new pin in the box below it and click SAVE.

5. Your pin is now updated and you can now access your voicemail using your new code.

6. If you run into any issues with this process, please feel free to submit a help desk ticket for additional support by clicking  Submit a Ticket at the top of this page.